Customs Duties & Taxes

The recipient of an international shipment outside Nethelands may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient;
 
we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

For your convenience, when we use International Shipping to the our listed countries, Xtreamer Export Sales will estimate and collect an Import Fees Deposit, and such funds will be used by the carrier or another agent to pay the Import Fees on behalf of you (or the recipient) to the appropriate authorities of the destination country. If applicable, you authorize us to designate a carrier to act as your agent to clear the merchandise with the relevant customs and tax authorities in the destination country; in the case of purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.

Import Fees Deposit

Read below for the answers to further questions about the Import Fees Deposit and applicable
 
Which products does the Import Fees Deposit apply to?

Eligible items sent via International Shipping will have an estimated Import Fees Deposit applied to the order. Orders for some types of products may only be sent via International Shipping and to certain eligible countries. Orders for Cables, Car Kits, that are Expedited International Shipping will not include an estimated Import Fees Deposit.

What if the actual Import Fees are less than the Import Fees Deposit I was charged?

If the actual Import Fees (paid by carrier on behalf of the recipient to the customs and tax jurisdiction of the destination country) are less than the Import Fees Deposit Xtreamer Sales estimated, we will automatically refund the difference to the payment method you used for the order. We will send you a notification e-mail to confirm the amount of the refund.

What if the actual Import Fees are more than the Import Fees Deposit I was charged?

You will not be charged any additional fees if the actual Import Fees exceed the Import Fees Deposit we estimated.

How do you estimate the amount of the Import Fees Deposit?

We use third-party software to determine the duties, taxes, and fees associated with each item in the order for the destination country selected during the checkout process.

How can the estimated Import Fees Deposit differ from the actual import duties and fees payable?

Customs regulations and tax rates applicable to certain goods may change. Also, customs officials in various countries and regions may differ on the proper classification of goods.

Import Fee Deposit Terms & Conditions

Your order with Xtreamer for shipment to countries outside of Germany may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

You authorize Xtreamer Store to designate a carrier (Designated Carrier) to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees. Xtreamer Stores not an agent and provides this as a value added service to customers.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order. By placing your order, you agree to allow Xtreamer to collect the Import Fees Deposit. This deposit will be used, on your behalf, to reimburse the designated carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

You further agree that the Carriers may disclose to Xtreamer the amount of actual Import Fees levied ("Actual Import Fees"). In the event that the Import Fees Deposit exceeds the Actual Import Fees, Xtreamer will refund the difference to you.

In the case of other purchases made on behalf of another recipient, you make the foregoing authorizations on behalf of the recipient designated in your order.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail.

These terms and conditions are in addition to the standardConditions of Useof the Xtreamer website. Pursuant to those terms, title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the Germany.

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